FAQs

After my damage has been repaired, my windshield is going to look brand new again?

The primary goal in windshield rock chip repair is to stop the rock chip from ever becoming a long crack. Taking this into consideration, the cosmetic results of each repair will vary depending on the type of chip being repaired, the length of time the rock chip has been there before repairing and any debris that may remain after repair, and many other factors. There will almost always be some evidence left from the original damage, but the repair technician will always put forth the effort to make the repair look as best as it can. Our warranty coverage does not include cosmetic dissatisfaction.

We definitely recommend you visit our photo galleries page to see the BeforeAfter photos we have of various sizes and severity of damage and what it looks like after the repair is completed. Be sure to zoom in on those photos to see how damage can look after it's repaired. In other words, this kind of service isn't for everyone because it will not look like brand new. But it is a safe, affordable solution to replacing your windshield when the damage eventually spread (and it eventually will).

How long does an auto glass repair typically take?

The duration of an auto glass repair depends on the extent of the damage. Minor chips can often be repaired in as little as 30 minutes, while larger cracks might take a few hours. Our technicians work efficiently to minimize downtime and get you back on the road as soon as possible.

Why won't you work on my damage if I've already had someone else try to fix it or if I tried to fix it myself with a do-it-yourself kit?

There are two main reasons we won't take the job in this scenario. One is because we warranty OUR work and we can no longer do that if others have worked on the damage. Two, once someone else has contaminated the damage with their resin (or whatever substance they erroneously were instructed to try to use), we can no longer successfully inject our resin because it's now blocked. You only have one true opportunity to perform a successful repair. We definitely recommend that you leave the repair attempt to us.

Is there anything I can do to keep my rock chip damage from getting worse?

Unfortunately, rock chips can turn into cracks at any time so you definitely shouldn't procrastinate in booking an appointment with us. Aside from you successfully using a DIY kit bought at your local auto parts store (we can't stress enough why this is a bad choice and address our concerns in the previous FAQ above), everything we list below are things you can do to minimize the chance of spreading before our appointment.

First, do not use your defroster as heating the glass makes your windshield much more susceptible causing your rock chip to spread.

Second, try to park on a level surface. Parking at an angle will put stress on the windshield and possibly do more damage. Speaking of stress, when driving the vehicle with rock chip damage, you should try to avoid potholes or rough roads as the stressful jolt you may experience while running over a pothole can cause the damage to spread right then and there.

If the weather happens to be warmer (85 degrees+), you should consider leaving one of your side door windows slightly opened while parked to allow hot air to escape from the cabin. Not doing so can mean the air inside will get hotter and hotter. Hot air expands which may cause pressure to build on the windshield that could make your damage spread. In fact, in warmer conditions, try to park in the shade.

Lastly, avoid washing your windshield or using any Rain-X or similar product. This will leave residue in the chip and make it more visible after the repair.

ALL OF THESE CONCERNS ARE ALLEVIATED ONCE WE HAVE REPAIRED YOUR DAMAGE!

Do I have to go to a shop, or can a repair tech come to me?

We are 100% mobile service covering two areas in Los Angeles County. If you are within a 15 mile radius of Santa Monica, CA or Covina, CA, we can come to your home, work or any safe location, mutually agreed upon, to do the repair.

Will the repair be as strong as the rest of the windshield?

Yes! Once the repair is completed and cured, that section will be just as strong as before the damage occurred.

Is there a warranty? What if I get another rock chip in the future?

Yes! We use the best equipment and products available and stand by our work. All of our repairs come with a lifetime warranty for as long as you own the vehicle. If or when you get another rock chip or crack, there is no reason to go anywhere else. Once you are a customer you are part of the family.

Can I pay with Apple Pay on my phone? If not, how can I pay?

We proudly accept all major credit cards, payments via Apple Pay, Goggle Pay, Samsung Pay, PayPal, and the Cash App, via our Square card reader hardware. We also accept cold hard CA$H for payments of our services and can accept all of these forms of payment once we've completed our work.

Sorry, NO ZELLE, VENMO, NOR CHECkS ACCEPTED (personal nor company)

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